Shipping Policy
Shipping Policy
Processing Time:
All orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed.
Shipping Times & Delivery:
We partner with trusted suppliers to ensure high-quality products are delivered to your door. Estimated shipping times vary based on location:
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United States: 7-15 business days
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Canada: 10-20 business days
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United Kingdom & Europe: 10-20 business days
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Australia & New Zealand: 10-20 business days
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Other Countries: 15-30 business days
Please note that shipping times may vary due to factors outside our control, such as customs delays or carrier disruptions.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can track your order using the provided link.
Shipping Costs:
We offer free shipping on all orders! No hidden fees—just great products delivered to you.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your tracking information states that your package has been delivered but you have not received it, please contact the shipping carrier or your local post office for further assistance.
Delayed or Missing Orders:
If your order has not arrived within the estimated shipping time, please contact us at support@arezella.com with your order number, and we will be happy to assist you.
Customs, Duties & Taxes:
International orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the customer.
Address Changes & Order Modifications:
If you need to make changes to your shipping address, please contact us within 24 hours of placing your order. Once an order has been processed, we cannot modify shipping details.
Contact Us:
For any questions regarding shipping, please contact us at support@arezella.com or through our Contact Us page.
Thank you for shopping with Arezella! 😊